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Do you want to save time managing your website?
Your time is money and should be spent growing your business, not learning how to code, changing content or installing software updates.
We can take care of it all for you!
You can send them to us after you’ve signed up. Get them to us at your convenience.
We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. You can contact us if you wish to host your website with us!
Yes, we do.
An ‘edit ‘ is a content change such as: changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts.
It is not an ‘edit’ if you need a custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
Once you sign up with us you’ll receive a welcome email with information on how to securely send us your login credentials.
We partner with iThemes to bring premium WordPress security to your website!
We’ll also implement additional security across your WordPress dashboard and server as needed. These security measures are unique for every website we work with, which means a customized solution for everybody.
Of course! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress.
We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet.
We can’t always improve website speed for our customers who need it when they’re running on a very slow shared server, so in that case we might recommend an upgrade.
We get a lot of questions about response and resolution times. Here’s the most honest answer we can give you – it depends on the ticket. Here’s how it works:
1) When you email a support ticket in you will receive an automated response right away, if it is submitted correctly into our system.
2) Within 1-4 hours you will receive a response email from a us that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
3) Within 24-48 hours you will receive a resolution email with the changes made on that ticket.
If the ticket is complex and the we need more time, we will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we’ve got your back!
1. Sometimes plugin updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site.
2. Batching more updates together means an easier manual review. That in turn means a lower probability that something bad will happen or break your website.
3. We’ll be doing all these updates on the weekend when most websites receive less traffic. That means a safer environment and minimal issues for your visitors.
We always make an exception for more major plugin updates, such as WooCommerce. When major updates come out for this, we’ll make the updates far more slowly to ensure that your website remains running smoothly without any hiccups.
We’ve set up our pricing structure to stay pretty lean, it just makes more sense to handle all our support through email and livechat. While we don’t offer phone support, we’ve made customer service a huge priority and you’ll find both our email and livechat support fast, effective and friendly!
Custom development is £100/hr. You’ll detail the project to our technical team and we’ll give you an accurate estimate for how much time it takes. We’ll start working only once you give us the green light to move forward.
Malware is a serious issue for any website. Our team will scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities.
After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.
Yes, we sure do! Our team fully manages both production and staging sites. If your website has advanced functionality, we’ll do all plugin, theme and core file updates on your staging server.
Once everything has been updated successfully, we’ll push those changes to your live site to avoid any downtime.
