Do you want to save time managing your website?
Your time is money and should be spent growing your business, not logging in and messing around with website updates. We take care of all your changes for you just pop us an email, and we’ll get them done in no time.
Each month we perform our maintenance service checklist to keep your website secure and running smoothly. This includes software updates, security scans, and website performance optimisation.
You can send them to us after you’ve signed up. Get them to us at your convenience.
Once you sign up, we’ll have your plan set up within 24-48 hours. Everything from speed improvements to security optimization will be addressed by our team automatically.
We’ll send you a series of introductory emails detailing how to effectively ask for edits, the best screen capture tools and other ways to get the most value out of your plan.
Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new website or subdomain.
Websites with advanced functionality like this require our Perform Plan. They take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. You can contact us if you wish to host your website with us!
Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions.
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting.
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use it’s built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 3
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.
Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours.
The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.
We partner with iThemes to bring premium WordPress security to your website! Get started with our Perform Plan or Premium Plan and we’ll implement the plugin and optimize it for your unique site to give you the best possible coverage.
We’ll also implement additional security across your WordPress dashboard and server as needed. These security measures are unique for every website we work with, which means a customized solution for everybody.
Of course! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Premium Plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
Our care plans each cover one single site. If you have multiple sites as subdomains of a site (e.g. site.com and store.site.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.
We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet.
We can’t always improve website speed for our customers who need it when they’re running on a very slow shared server, so in that case we might recommend an upgrade.
We get a lot of questions about response and resolution times. Here’s the most honest answer we can give you – it depends on the ticket. Here’s how it works:
1) When you email a support ticket in you will receive an automated response right away, if it is submitted correctly into our system.
2) Within 1-4 hours you will receive a response email from a us that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
3) Within 24-48 hours you will receive a resolution email with the changes made on that ticket.
If the ticket is complex and the we need more time, we will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we’ve got your back!
Yes! Just get started with our Premium Plan and we’ll have your site cleaned up within 24 hours.
1. Sometimes plugin updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site.
2. Batching more updates together means an easier manual review. That in turn means a lower probability that something bad will happen or break your website.
3. We’ll be doing all these updates on the weekend when most websites receive less traffic. That means a safer environment and minimal issues for your visitors.
We always make an exception for more major plugin updates, such as WooCommerce. When major updates come out for this, we’ll make the updates far more slowly to ensure that your website remains running smoothly without any hiccups.
We’ve set up our pricing structure to stay pretty lean, it just makes more sense to handle all our support through email and livechat. While we don’t offer phone support, we’ve made customer service a huge priority and you’ll find both our email and livechat support fast, effective and friendly!
We do offer custom development as a supplement to our ongoing care plans. If you have a larger project that requires custom work and is outside the scope of our care plans, we’re happy to do it as an addition to our ongoing maintenance of your website.
Custom development is £100/hr. You’ll detail the project to our technical team and we’ll give you an accurate estimate for how much time it takes. We’ll start working only once you give us the green light to move forward.
Malware is a serious issue for any website, and the great news is that anyone on our Premium Plan get malware removal included in their plans.
Our team of experts will scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities.
After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.
If the theme is custom-built, highly customized or the site is using any custom plugins, it would require a Custom Plan.
If a theme was developed/built especially for your business and the website does not use an existing or prebuilt theme as a base then you will need a Custom Plan. If your website includes functionality that was built especially for your website and was not implemented using existing plugins then you will need a Custom Plan.
Please get in touch wish us for a quote.
Yes, we sure do! Our team fully manages both production and staging sites under our Premium Plan. If your website has advanced functionality, we’ll do all plugin, theme and core file updates on your staging server.
Once everything has been updated successfully, we’ll push those changes to your live site to avoid any downtime.